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Brocade Network Advisor IP User Manual 1359
53-1003056-01
Client browser troubleshooting
H
Client browser troubleshooting
The following section states a possible issue and the recommended solution for client browser
errors.
Configuration backup and restore troubleshooting
The following section states a possible issue and the recommended solution for configuration
backup and restore errors.
Element Manager troubleshooting
The following section states a possible issue and the recommended solution for Element Manager
errors.
Problem Resolution
Downloading Client from a Internet Explorer
Browser over HTTPS
If the JNLP file does not launch automatically, use one of the following options:
• Complete the following steps.
1 Save the JNLP file to the local host.
2 Launch the JNLP file manually.
• In Internet Explorer 7, complete the following steps.
1Select Tools > Internet Options.
2Click the Advanced tab.
3Clear the Do not save encrypted pages to disk check box.
If the browser warns you about the security certificate, use the fully qualified hostname to
launch the web page.
Problem Resolution
Configuration backup and restore (Network OS
devices only) using SCP/SFTP does not work
because of one of the following issues:
• For internal SCP/SFTP server, the
application was uninstalled and
reinstalled without migration
• For external SCP/SFTP server, the SSH
handshake keypair is changed
- manually
- due to an external server reinstall
- due to the SCP/SFTP server
preference (Options dialog box)
being changed from built-in to
external (installed on same machine)
or vice versa
Clear the SSH (SCP/SFTP) server IP address or hostname from the known_hosts table of
the device.
• For Network OS devices running firmware version 3.0 and later, use the following
command:
sw0# clear ssh-key SSH_server_IP_address
where SSH_server_IP_address is the IP address of the SSH server you want to
delete.
• For Network OS devices running firmware version 2.1.1b, use the following
command:
sw0# execute-script sshdeleteknownhost
IP Address/Hostname to be deleted: SSH_server_IP_address
where SSH_server_IP_address is the IP address of the SSH server you want to
delete.
Configuration backup and restore (Network OS
devices only) using an external SCP server
does not work after reinstalling the application
or the external SCP server on the Host
machine.
Clear the SCP server IP address or hostname from the known_hosts table of the device
using the following command:
sw0# FID10:root> ssh-keygen –R Host_Name
where Host_Name is the IP address or host name of the external SCP server.