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Check the margin settings
If the text or graphics are cut off at the edges of the page, make sure the margin
settings for the document do not exceed the printable area of your device. For more
information, see
Supported devices.
Check the page-orientation setting
Make sure the media size and page orientation selected in the application match the
settings in the printer driver. For more information, see
Change print settings.
Check the device location and length of USB cable
It is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long
to minimize the effects of these electromagnetic fields. Also try another USB cable to
see if the USB cable has failed.
The device prints half a page, then ejects the paper
Check the ink cartridges
The ink cartridges may have run out of ink, and the print job was cancelled. Replace
the ink cartridges, and then resend the print job to the device. For more information,
see
Replace the ink cartridges.
More than one page is being picked
For more information on paper-feed problems, see
Solve paper-feed problems.
There is a blank page in the file
Check the file to make sure there is no blank page.
Clean the printhead
Complete the printhead cleaning procedure. For more information, see
To clean the
printheads.
Poor print quality and unexpected printouts
• General print quality troubleshooting
•
Meaningless characters print
•
Ink is smearing
•
Ink is not filling the text or graphics completely
•
Output is faded or dull colored
•
Colors are printing as black and white
•
Wrong colors are printing
•
Printout shows bleeding colors
•
The printout has a horizontal band of distortion near the bottom of a borderless print
•
Colors do not line up properly
•
Text or graphics are streaked
•
Something on the page is missing or incorrect
Chapter 11
192 Maintain and troubleshoot