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• Make sure the tray is not overloaded with paper.
• When using thin special media, make sure that the tray is completely loaded. If you
are using special media that is only available in small quantities, try placing the
special media on top of other paper of the same size to help fill the tray. (Some
media is picked up more easily if the tray is full.)
• If you are using thick special media (such as brochure paper), load media so that
the tray is between 1/4 and 3/4 full. If necessary, place the media on top
of other paper of the same size so that the stack height is within this range.
• Use HP media for optimum performance and efficiency. For more information, see
Select print media.
Solve copy problems
If the following topics do not help, see Support and warranty for information about HP
support.
•
No copy came out
•
Copies are blank
•
Documents are missing or faded
•
Size is reduced
•
Copy quality is poor
•
Copy defects are apparent
•
The device prints half a page, then ejects the paper
•
Error messages appear
No copy came out
• Check the power
Make sure that the power cord is securely connected, and the device turned on.
• Check the status of the device
◦ The device might be busy with another job. Check the control-panel display for
information about the status of jobs. Wait for any job that is processing to finish.
◦ The device might be jammed. Check for jams. See
Clear jams.
• Check the trays
Make sure that media is loaded. See
Load media for more information.
Copies are blank
• Check the media
The media might not meet Hewlett-Packard media specifications (for example, the
media is too moist or too rough). See
Select print media for more information.
• Check the settings
The contrast setting might be set too light. Use the Copy button on the device
control panel to create darker copies.
• Check the trays
If you are copying from the ADF, make sure that the originals have been loaded
correctly. For more information, see
Load an original in the automatic document
feeder (ADF).
Chapter 11
198 Maintain and troubleshoot