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APPENDIX
B-13
Cisco ASR 1000 Series Aggregation Services Routers Hardware Installation and Initial Configuration Guide
OL-13208-03
B
Troubleshooting Initial Startup Problems
Your Cisco ASR 1000 Series Router went through extensive testing before leaving the factory. However,
if you encounter problems starting the router, use the information in this chapter to help isolate the cause
of the problems. This chapter contains the following sections:
• Troubleshooting Overview, page B-13
• Online Troubleshooting Resources, page B-14
• General Troubleshooting Tips, page B-14
• Troubleshooting Using a Subsystem Approach, page B-15
The procedures in this chapter assume that you are troubleshooting the initial system startup and that
your router is in the original factory configuration.
If you have removed or replaced components or changed any default settings, the recommendations in
this chapter might not apply. Make sure to review the safety warnings listed in the Regulatory
Compliance and Safety Information for the Cisco
ASR 1000 Series Aggregation Services Routers
publication that accompanied your Cisco
ASR 1000 Series Router before using the troubleshooting
procedures in this chapter.
Troubleshooting Overview
This section describes the methods used in troubleshooting the router. The troubleshooting methods are
organized according to the major subsystems in the router.
If you are unable to solve a problem on your own, you can contact a Cisco customer service
representative for assistance. When you call, have the following information ready:
• Date you received the router and the chassis serial number (label located on the chassis, see Serial
Number Label Location, page 1-17).
• Installed SPAs.
–
Use the show platform command to determine which SPAs are installed if possible.
• Cisco software release number.
–
Use the show version command to determine this information if possible.
• Brief description of the symptoms and steps you have taken to isolate and solve the issue.
• Maintenance agreement or warranty information.