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1-2 Troubleshooting
HP DesignJet CP Series Printers
Introduction
This chapter will guide you through the relevant steps to take when
troubleshooting the printer.
Which Firmware relates to which Ink system?
A.01.XX - This firmware revision is applicable to HP DesignJets 2500CP
and 2000CP and means that the Printers can only use Imaging Inks.
A.02.XX - This firmware revision is applicable to HP DesignJets 2500CP
and 2000CP and means that the Printers can use both the Imaging Inks
and the new UV Durable Inks.
A.03.XX - This firmware revision is applicable to HP DesignJets 3500CP
and 3000CP and means that the Printers can use both the Imaging Inks
and the new UV Durable Inks.
A.04.XX - This firmware revision is applicable to all HP DesignJet CP
Series Printers and means that the Printers can use both the Imaging Inks
and the new UV Durable Inks.
How do I Check the Hard Disk Drive Version? (Only applicable to
HP DesignJet 2500CP/3500CP)
For HP DesignJet 2500CP - To check which Hard Disk Drive Version the
printer is using, print the PostScript Configuration using the front-panel
menu in Internal Prints / PostScript Config.
For HP DesignJet 3500CP - To check which Hard Disk Drive Version the
printer is using, use the front-panel menu in Utilities / Statistics / Disk Rev.
Is the Printer Using the Latest Firmware Revision?
Before spending time troubleshooting the problem by doing the various tests
or replacing parts (which may not need replacing), check which firmware
revision the printer is using. To check which firmware revision the printer is
using, use the front-panel menu in Utilities / Statistics / Code Rev. Some
problems which occurred in earlier firmware releases may have been solved
in later revisions. So if there is a new firmware revision then update the
Flash SIMM before replacing any parts. See below for information on
upgrading the Flash SIMM.
Remember that:
D For the HP DesignJet 2000CP/3000CP, the first slot from the left
contains an 8MB SIMM with the firmware code inside.
D For the HP DesignJet 2500CP/3500CP, the first slot from the left
contains an 8MB SIMM with the firmware code inside and the second
slot contains a 4 MB SIMM with the PostScript code inside.