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HP DesignJet CP Series Printers
Contents
Using this Manual ii. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Safety Symbols x. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Troubleshooting
Which Firmware relates to which Ink system? 1-2. . . . . . . . . . . . . . . . . . . . . . . . . . .
How do I Check the Hard Disk Drive Version?
(Only applicable to HP DesignJet 2500CP/3500CP) 1-2. . . . . . . . . . . . . . . . . . . . . . .
Is the Printer Using the Latest Firmware Revision? 1-2. . . . . . . . . . . . . . . . . . . . . .
How do I upgrade the Firmware Revision on the Flash SIMM? 1-3. . . . . . . . . . . .
How do I upgrade the PostScript Revision on the Flash SIMM? 1-4. . . . . . . . . . . .
How can I Copy Firmware Data from One Flash SIMM
to a Second Flash SIMM? 1-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
What Can I do when a System Error Code Appears
on the Front-Panel Display? 1-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Have you performed a Service Test on the Failed Component/Assembly? 1-7. . . .
Have you Performed the Necessary Service Calibrations? 1-8. . . . . . . . . . . . . . . . .
What can I do to Solve Image Quality Problems? 1-8. . . . . . . . . . . . . . . . . . . . . . . . .
What can I do if the Carriage is Noisy? 1-9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
What can I do if the Service Station is Noisy? 1-9. . . . . . . . . . . . . . . . . . . . . . . . . . . .
What can I do if the Printer continuously rejects Printheads? 1-9. . . . . . . . . . . . . .
What can I do if the Printer has problems with Media Loading? 1-9. . . . . . . . . . .
What can I do if the Cover Sensors aren’t Working? 1-10. . . . . . . . . . . . . . . . . . . . . . .
What can I do if the “Switch Power Off / Check Printhead Path”
message appears when the Printer is about to cut or is cutting? 1-10. . . . . . . . . . . .
What can I do if the Bail Assembly does not lower all the way? 1-10. . . . . . . . . . . .
What can I do if the “Lens Maintenance” message
appears on the Front-Panel? 1-10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting Media Jams/Printhead Crashes 1-10. . . . . . . . . . . . . . . . . . . . . . . . .
What can I do if the Printer does not Power ON? 1-12. . . . . . . . . . . . . . . . . . . . . . . . .
What can I do if the Line Sensor has Problems Detecting Media? 1-12. . . . . . . . . .
What is the Ink System? 1-13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How Do I Troubleshoot the Ink System? 1-13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Does the Customer have Mid-Print Refill Problems in
HP DesignJets 3500CP/3000CP? 1-15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How Do I Clean the Electrical Contacts? 1-17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How Do I Print some of the Internal Prints? 1-18. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The Service Print 1-18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The Usage report 1-19. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The PostScript Config 1-20. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to Navigate through the Front-Panel Menu on
HP DesignJets 2500CP and 2000CP 1-21. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .