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Troubleshooting
1-17
HP DesignJet CP Series Printers
Troubleshooting Table 1
Problem
Hazy stripe in
dark or black
area with
Hi/Semi Gloss
Photo
Light line,
any media
High Gloss/
Semi Gloss
Photo
problems
Non-HP
medias
Solutions
Check that
black contains
undercolor
(send RGB to
printer, or add
33% CMY to
black areas
yourself)
Try higher
image quality
setting
Try higher
image quality
setting
Try different
refill types
A,B or C
Make sure
type B or
default refill
is selected
Switch
between Type
A and B
refills
Make sure
type B or
default refill
is selected
Use higher
image quality
settings
Use higher image quality settings
Use a LOWER image quality setting
Use HP media
Troubleshooting Table 2
Problem
Missing color
PRIOR to refill
Missing nozzles
AFTER refill
Poor start-up
AFTER refill
Reason Printhead is out
of ink (but got a
little more when
it refilled)
Error hiding
does not work in
the first swath
after a type B
refill
Occasional
occurrence
First swath after a Type B refill
Solution Replace
printhead
None/ replace
printhead
Check
printheads/
recover
printheads