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Table 12. Jam Recovery Procedures - Simplex Mode (continued)
Error Message SRC Code (In Numeric
Order) Recovery Actions
UPPER TRACTOR FORMS JAM 0119
TENSION ARM DOWN 0131
TENSION ARM UP 0132
SKEW ERROR 0133
FUSER WRAP 0134
(Forms are NOT jammed, torn, or
separated.)
1. If you do not find a forms jam, do the following:
a. Be aware that dark-colored backing on the forms can cause the
printer to display these messages.
b. The message UPPER TRACTOR FORMS JAM 0119 may appear if the
printer engine top cover is open and allowing light to affect an
optical sensor. Ensure that the top cover is closed.
c. Clean the upper tractor jam sensor. See step 16 on page 93.
2. Open the upper tractor covers and ensure that the tractor holes align
with the tractor pins.
3. Hold down the tension arm while you do the following:
a. Use the Forms Feed switches on the printer control panel to align
the form perforation of the first full page with the correct length
alignment mark on the rear tractor cover. See Figure 27 on
page 130 for details.
b. SELECT the Table Up pushbutton on the stacker control panel to
make the forms taut.
4. If any of the Printer Error messages are still displayed, SELECT the
Check Reset pushbutton on the Printer Error Display Touch Screen
window.
5. Check for and resolve or postpone any other error or intervention
message appearing on the Display Touch Screen windows.
6. Check to ensure that the perforation is aligned at the correct forms
length of the tractor station alignment scale and adjust if necessary.
7. SELECT the Ready pushbutton on the Display Touch Screen window.
8. If reprinting is allowed, all unfused pages between the transfer
station and the top of the stacker plus any jam recovery point
distance defined in the printer configuration are reprinted. Check for
and discard duplicate pages.
9. If reprinting is not allowed, work with the host system console
operator to recover the lost pages.
10. See “Suggestions for Preventing Jams” on page 144 if the error
recurs frequently.
124 InfoPrint 3000 Operator’s Guide
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