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Table 13. Printer 1 Jam Recovery Procedures - Duplex Mode (continued)
Error Message SRC Code (In Numeric
Order)
Recovery Actions
UPPER TRACTOR FORMS JAM 0119
TENSION ARM DOWN 0131
TENSION ARM UP 0132
SKEW ERROR 0133
FUSER WRAP 0134
(Forms are NOT jammed, torn, or
separated.)
1. If you do not find a forms jam, do the following:
a. Be aware that dark-colored backing on the forms can cause the
printer to display these messages.
b. The message UPPER TRACTOR FORMS JAM 0119 may appear if the
printer engine top cover is open and allowing light to affect an
optical sensor. Ensure that the top cover is closed.
c. Clean the upper tractor jam sensor. See step 16 on page 93.
2. Open the upper tractor covers and ensure that the tractor holes align
with the tractor pins.
3. Check to ensure that the perforation on both Printer 1 and Printer 2
are aligned at the correct forms length of the rear tractor alignment
scale; adjust if necessary. See Figure 27 for details.
4. If any of the Printer Error messages are still displayed, SELECT the
Check Reset pushbutton on the Display Touch Screen window.
5. Check for and resolve or postpone any other error or intervention
message appearing on the Display Touch Screen windows.
6. If necessary, enter the Thread/Align Forms procedure (see “Forms
Are Loaded Through Both Printers” on page 154).
7. Complete the Thread/Align Forms procedure.
8. SELECT the Ready pushbutton on the Display Touch Screen window.
9. If reprinting is allowed, all unfused pages between the transfer
station in Printer 1 and the top of the stacker plus any jam recovery
point distance defined in the printer configuration in Printer 2 are
reprinted. Check for and discard duplicate pages.
10. If reprinting is not allowed, work with the host system console
operator to recover the lost pages.
11. See “Suggestions for Preventing Jams” on page 144 if the error recurs
frequently.
HC6OG094
Figure 27. Reestablishing Forms Alignment
130 InfoPrint 3000 Operator’s Guide
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