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Recovering from a Forms Jam (Duplex Operations)
This section contains techniques for clearing specific form jams that appear as error
messages on the Printer Error window on the Display Touch Screen when the
printer is operating in duplex printing mode.
All the messages that appear and some function switches you need to use are on
the Display Touch Screen windows.
Note: When a function switch is on the Display Touch Screen window, only the
printer switch, which is called a pushbutton, is described in this section.
When a function switch is available only on the Display Touch Screen
windows, it is the only function switch, called a pushbutton, described.
See “Recovering from a Forms Jam (Simplex Operations)” on page 121 for details
of jam recovery when the system printers are in simplex printing mode. After
some jams occur within the printer engine, the printer automatically reprints
certain pages as part of its recovery process. This occurs only if the printer is
configured to allow reprinting.
You must set the following Configure Printer configuration items to allow
automatic reprinting following a forms jam recovery:
v Jam Recovery Type: Must be set to one of the following:
– “Use Normal Jam Repositioning”
– “Suppress MICR Jam Repositioning”, and MICR postprocessing printing is
not being requested
v Direct Attach: Must be set to “No”.
Automatic reprinting normally requests and reprints the number of pages of data,
based on the current in-effect page length, for all of the pages that can fit in the
forms path between the transfer station in Printer 1 and the top of the stacker in
Printer 2 at the time the jam was detected. Also, if a postprocessing device is used,
an extra number of pages can be added to the normal number of reprinted pages.
Do this by setting the Jam Recovery Point Distance configuration item under the
Configure Printer procedure to a non-zero value. This extra number of pages is the
physically configured distance from the top of the stacker in Printer 2 to or
through the postprocessing device. Figure 26 shows the normal reprint path length
from the transfer station (3) in Printer 1 to the stacker in Printer 2 (7). It also shows
the additional Jam Recovery Point Distance from the stacker in Printer 2 (7)toor
through the postprocessing device (6).
Figure 26. Duplex Mode Reprint Path Length
Chapter 6. Operator Responsibilities 127