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Table 28. Miscellaneous Problems (continued)
Symptom Discussion Suggested Action
The intervention light
on top of the printer
comes on, but the
alarm does not sound.
The alarm volume may be set to a low
volume or alarm suppression may be set to
Yes in the printer configuration.
Adjust the alarm volume control; see
“Adjusting the Volume of the Operator Alert
Assembly” on page 74.
Labels stick together
in the stacker. Toner
from one page sticks
to the facing page.
Labels must be processed in simplex mode.
v Set the Forms Select switch on the stacker
control panel to Plastic.
v Reduce the contrast by pressing the
Lighter Contrast Control key on the
printer control panel.
v Print a stack of forms and check to ensure
that the problem is resolved.
The Display Touch
Screen Printer Status
window shows READY,
but the printer does
not respond when the
host system console
operator directs a job
to it.
There is probably a problem with the
attachment hardware connecting the printer
to the controlling computer system, such as
the channel is not enabled or cables are not
connected.
Work with the system console operator and
the system programmer to resolve the
problem. Review the questions in “Sudden
Failures” on page 268 to see if there have
been any changes in the environment that
might affect attachment hardware.
The printer starts and
stops repeatedly, or
the forms move at an
irregular speed.
This problem may be related to the
application that is being processed, or to the
printer configuration. If the printed pages are
complex to format; if many transmission
errors occur; or if the buffered data
commands are issued by the host, the
printers must pause while those pages are
created in memory.
Work with the system engineer or system
programmer to resolve the problem. The
Forms Design Reference for Continuous Forms
Advanced Function Printers, G544-3921,
contains detailed information about selecting
forms and designing applications, and may
be of use in resolving the problem.
The Display Touch
Screen shows END OF
FORMS, but forms are
present.
Something is preventing the printer from
sensing that forms are available. Narrow
forms sometimes slide sideways, away from
the paper sensor.
v Inspect the forms in the forms input area
for holes in the printable area.
Missing data at the
rear of the forms
(printer right-hand
side).
The rear tractor could be out of adjustment.
v Ensure that you are using the correct form
width for the form ID that was entered.
v Ensure that the correct form ID was
entered for that form.
270 InfoPrint 3000 Operator’s Guide