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Chapter 7. Resolving Printer Problems
About This Chapter .......................139
Status Codes and Messages ...................139
Various Problems .......................142
Printed Output Problems ....................142
Other Problems .......................143
Print Quality and Ribbon Problems ................147
Configuration Problems ....................150
Miscellaneous Problems ....................150
About This Chapter
Use this chapter to resolve problems that prevent you from printing a job. See the
following information to resolve your printer problem.
v See “Status Codes and Messages” to learn about a status code or message that
appears in the display
v Page 142 for possible causes and recovery action for a physical problem such as
a forms jam
v Page 147 to correct poor print quality
v Page 150 for configuration problems
v Page 150 for miscellaneous problems
Status Codes and Messages
When a problem with the printer occurs, the printer may display a status code and
a message. Find the code listed in numeric order on the following pages and
perform the steps necessary to fix the problem. Only codes for which an operator
can take action are included.
Notes:
1. If you get a code that you cannot find in this chapter, record the code and run
the job again. If you get the same code, call for service.
2. If you cannot fix the problem, power off (O) the printer. Wait 10 seconds. Power
on (|) the printer. If the problem still exists, call for service.
01 END OF FORMS
Message: An end-of-forms condition exists in one or
more of the forms paths. One or more of the status
indicator lights will blink showing you which path is out
of forms.
Recovery:
1. Load forms in the appropriate forms path.
Depending on your forms, see Chapter 1. Printer
Setup or Chapter 3. Setting Up Another Forms Path.
2. Press Load/Form Feed.
3. Press Online.
If the message displays again, tune the sensor. See
“Sensor Tune” on page 103.
If the message still displays, call for service.
02 FORMS JAM CHECK PATH
Message: A forms jam was detected by the front or
rear tractor motion sensor or by the paper present
sensor. One or more of the status indicator lights will
blink showing you which path contains jammed forms.
Recovery:
© Copyright IBM Corp. 1995, 1998 139