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Solution: Move the forms supply to the floor or to a shelf that is below the
level of the printer. Consider using the optional printer stand mentioned in
“Optional Printer Stand” on page 32.
6: The forms supply is not aligned with the printer.
Solution: Reposition the forms supply so that the forms feed evenly.
Depending on your forms path, see “Loading Forms into Front Push Forms
Path” on page 20 or the appropriate section in Chapter 3. Setting Up
Another Forms Path.
7: The forms are catching on the carton edge.
Solution: Remove the uneven carton edges, or remove the forms from the
carton.
Note: As the forms reach the bottom of the box, this problem can occur
more often.
8: Top right corner of 14 7/8 inch-wide forms is being folded over.
Solution: See “Top right corner of 14 7/8 inch-wide form being folded over”
9: The ribbon is twisted or folded.
Solution: Check the ribbon for folds or twists.
10: The forms contain excessive moisture.
Solution: Store the forms in a cool, dry place before using them, or store
the forms in the printer area for 24 hours.
11: The forms are defective.
Solution: Try unloading, then reloading forms. Forms should meet the
requirements specified in Chapter 8. Supplies, Forms, and Cables.
Depending on your forms, see Chapter 1. Printer Setup or the appropriate
section in Chapter 3. Setting Up Another Forms Path for loading
instructions.
Problem: Forms jam or do not feed into printer
1: The forms tractor is installed incorrectly.
Solution: Check the forms tractor installation. See “Loading Forms into
Front Push Forms Path” on page 20 or the appropriate section in Chapter 3.
Setting Up Another Forms Path.
2: The ribbon is twisting or folding.
Solution: Try moving the printhead back and forth while turning the ribbon
Chapter 7. Resolving Printer Problems 145