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Troubleshooting
Printing Problems
Problem Cause Solution
The ALARM light The MultiPASS may have a Clear any paper jams. See
comes on and the paper jam. page 10-3.
MultiPASS beeps
while printing If the MultiPASS has no
paper jam, unplug it, wait
5 seconds, then plug it in again.
If the problem is fixed, the
ALARM light will be off, the
BJ cartridge will move to its
home position, and the LCD
display will show the date and
Receive Mode (Standby Mode).
If the ALARM light stays on,
call the Customer Care Center.
See page 1-4.
Data from computer is The power cord may not Check that the power cord
not printed be plugged in securely. is plugged securely into the
unit and into the wall outlet.
If the MultiPASS is plugged
into a power strip, make sure
the power strip is plugged in
and turned on.
The interface cable may not Check the interface cable
be securely connected to the connection.
MultiPASS and the computer.
The interface cable may Make sure the cable is a
not be the correct type. bi-directional parallel interface
cable less than 6.6 feet in
length.
The MultiPASS may have been Unplug the MultiPASS and
plugged in or the computer may turn off the computer. Plug
have been turned on when you the unit back in and turn
connected the interface cable. the computer back on again.
The orange tape may not be Be sure to remove the tape
removed from the BJ cartridge. from the BJ cartridge when
you install it. See page 9-14.
The BJ cartridge may not Make sure the BJ cartridge is
have been installed properly. installed correctly. See page
9-11.
Chapter 10 Troubleshooting 10-11