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Chapter 10 Troubleshooting 10-13
Problem Cause Solution
The printed output is There may be a communication Make sure the computer
not what you expected problem between the MultiPASS and the application are
and your computer. configured correctly for
communicating with the
MultiPASS.
The interface cable may not Check the interface cable’s
be securely connected to the connections.
MultiPASS and the computer.
The interface cable may not Make sure you are using a
be the correct type. bi-directional parallel interface
cable that is less than 6 feet
(2 m) long.
You may not be using the Make sure you have
correct printer driver. selected the MultiPASS
printer in your application.
Another hardware device or Disconnect the peripheral
software application is device and uninstall or remove
attempting to communicate any software associated with
with the same parallel port this device and any software
to which the MultiPASS is communicating with the
connected. parallel port.
You may not have the best Try selecting Coated Paper for
media type selected. the Media Type rather than
Plain Paper. See page 2-9.
Previous software settings Make sure the MultiPASS
may not be cleared. was cleared of the previous
software settings before the
print job started. See the
application’s documentation.
Printout does not Paper may not be loaded Make sure the paper is loaded
match paper size and aligned correctly in and aligned correctly. See
the sheet feeder. page 2-19.
The application’s page Make sure the paper size and
size and margin settings margin set in your application
may be incorrect. are correct for the paper in the
sheet feeder.
The selected printer driver Make sure you select the
may be incorrect. MultiPASS printer in your
application.
The MultiPASS suspends The print head may have Stop your print operation
print after every line is become too hot. If this happens, and wait several minutes to
printed the MultiPASS may be slowing allow the unit to cool. Then
its print speed at the end of each start your operation again.
line to protect the print head.
Troubleshooting