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Chapter 10 Troubleshooting 10-15
Problem Cause Solution
Print quality is not what BJ cartridge may be Make sure the BJ cartridge
you expect (continued) installed incorrectly. and/or BJ tanks are installed
correctly.
A BJ tank in the BC-21e Replace BJ tanks as necessary.
Color BJ Cartridge may be See page 9-16.
empty.
The print head may be The BJ cartridge may need
worn out. to be replaced. Replace it with
a new one (see page 9-11).
Output appears jagged The resolution selected via Check your printer driver to
printer driver may be see what Print Quality you
Draft (180 dpi). have selected. Printing in Draft
mode will give the output a
jagged look. Changing the
Print Quality to Standard
should correct this problem.
Fonts do not print as Bitmapped fonts designed Make sure you installed an
smoothly rounded for dot matrix printers do outline font manager, such
characters not print smoothly rounded as Adobe
®
Type Manager or
characters when used with Bitstream
®
Facelift, or that
high resolution printers like you are choosing a TrueType
®
the MultiPASS. font.
Certain MS fonts, such as Choose another font.
MS Serif, will print jagged.
Output is faint You may be using Draft Try using Standard print
print quality or Fine mode. quality.
Printing takes too You may be using Fine Turn off Fine mode.
much time mode.
Blurred or smudged ink
The print medium you are
Try a different paper type;
using may not be supported
however, use only print media
by the MultiPASS. specified in Appendix A,
Specifications.
You may be printing on Paper has a right side for
the wrong side of the sheet. printing. If the print quality is
not as clear as you would like,
try turning the paper over and
printing on the other side.
Troubleshooting