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10-24 Troubleshooting Chapter 10
Problem Cause Solution
The MultiPASS will not The document may not be Make sure a document is set
make a copy (continued) loaded correctly. in the ADF and the LCD
displays DOCUMENT READY.
Make sure the operator panel
is closed.
The BJ cartridge is not Make sure the BJ cartridge is
installed. installed correctly.
The MultiPASS may not be Try to print a document from
be operating properly. your computer.
MEMORY FULL The MultiPASS’s memory Print out any faxes stored in
appears in the LCD is full. memory. Then print one copy
when you are making at a time.
multiple copies
General Problems
Problem Cause Solution
The MultiPASS has The power cord may not be Make sure the power cord is
no power securely plugged into the unit. plugged securely into the unit
and into a wall outlet.
If the power cord is connected
to a power strip, make sure the
strip is connected to an outlet
and turned on.
The power cord may not be Check the power cord by
supplying power. substituting another, or by
using a voltmeter to test it for
continuity.
The MultiPASS will not The MultiPASS may have a Replace the empty BJ tank.
print reports BC-21e Color BJ Cartridge See page 9-16.
installed, and its black BJ
tank may be empty.
The BC-22e Photo BJ Cartridge Remove the BC-22e and install
may be installed. the BC-21e Color or BC-20
Black BJ Cartridge.
Nothing appears in the The MultiPASS may not be Check the plug and be sure it is
LCD display receiving power. firmly plugged into the power
connector and the wall outlet.
If the display remains blank,
unplug the MultiPASS, wait five
seconds, then plug it in again.