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10-22 Troubleshooting Chapter 10
Problem Cause Solution
Print quality is poor You may not be using the Be sure you are using paper
correct type of paper. that meets the paper
requirements for the
MultiPASS (see page A-1).
The print head may need Clean the print head
to be cleaned. (see page 9-8).
The sending party may be Make a copy on your
having a problem. MultiPASS. If the image is
OK, then your MultiPASS is
operating properly. Contact
the other party and have
them check their machine.
Error correction (ECM) Make sure Error correction
may be disabled. (ECM) is set to on in the
Advanced: Receive fax
dialog box of the Desktop
Manager.
Faxes do not print The BJ cartridge may not Be sure to remove the orange
be installed correctly. tape from the BJ cartridge
before you install it in the
MultiPASS (see page 9-14).
Make sure the BJ cartridge is
installed correctly (see page
9-11).
The print head may need Clean the print head several
cleaning. times (see page 9-8).
The BJ cartridge may need Try another BJ cartridge.
to be replaced.
The MultiPASS may have a Faxes will not print when
BC-22e Photo or BC-29F these cartridges are installed.
Neon BJ Cartridge installed. Replace the cartridge with a
BC-21e Color or BC-20 Black
BJ Cartridge.
Fax images print blotched The telephone lines may ECM sending/receiving should
or uneven be in poor condition, or eliminate such problems.
you may have a bad However, if the telephone
connection. lines are in poor condition,
you may have to try again.
The other party’s fax may Remember, the sending fax
have a problem. usually determines document
quality. Be sure the other
party’s top cover and scanning
glass are clean.