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NN44400-710 Contact Center Performance Management 12 November 2010 101
Expert reports
Defining the Caché ODBC DSN (CCMS)
To access the Contact Center Manager Server database, you must define a connection
to the server and define the Caché ODBC DSN.
Prerequisites
Make sure the Intersystems Caché port 1972 is open in the client computer firewall.
Procedure steps
Step Action
1 From the Windows Start menu, choose Administrative Tools.
2 Launch the Data Source (ODBC) application.
3 Click the System DSN tab.
4 Click Add.
5 Select Intersystems ODBC.
6 Click Finish.
7 In Name, enter the required name of the DSN.
8 In Description, enter a description of the DSN.
9 In Host, enter the IP address or computer name of the Contact Center Manager
Server.
10 In Port, confirm the port number is 1972.
11 In Cache Namespace, enter CCMS_STAT.
12 In the User Name box, type sysadmin.
13 In the Password box, type your reporting password.
14 Click Test Connection to test the connection.
15 Click OK.
--End--
Installing the Caché JDBC Driver
Contact Center Release 6.0/6.1 also supports JDBC connectivity to the CCMS
database.
Procedure steps
Step Action
1 Logon to the CCMS server.