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NN44400-710 Contact Center Performance Management 12 November 2010 27
Real-time Reporting
7 Click Launch Display to view your changes.
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Starting a network summary
You can start a performance summary chart in bar format of all sites in the network (if
you work in a networked environment). The chart updates at the same refresh rate as
the real-time display grid.
Procedure steps
Step Action
1 Log on to Real-Time Reporting.
2 In the left pane, click the NCC server.
3 Navigate to the network summary chart.
4 Click Network Summary.
The chart appears approximately after a 5-second delay.
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Printing a summary chart
If you require a hard copy, you can print a summary chart.
Prerequisites
• Ensure that a NCC server is available.
Procedure steps
Step Action
1 Log on to Real-Time Reporting.
2 In the left pane, click the server on which the summary chart is stored.
3 Navigate to the summary chart.
4 Click Print.
5 In the Print dialog box, from the Printer Name list, select the desired printer.
To view the summary chart in color, select a color printer.
6 Click OK.
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