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Historical Reporting
82 NN44400-710 Contact Center Performance Management 12 November 2010
Attention: If you choose a Public report template as the basis for your custom report, to save
the new properties that you enter, you must type a new name in the Save As box and specify
whether to save it in your Private or Group folder. If you use an existing private or shared
template as the basis for your custom report, you can choose to make a copy of the report by
changing the report name in the Save As box, or you can leave the report name and overwrite
the existing template with your changes.
8 From the Location list, select the save location for your custom report. You can choose
between your Private and Group folders (if you have access to a group folder).
9 In the Comment box, type comments about the report.
10 From the Time Zone list, select the time zone in which you want to define the data
range for this report, or accept the default time shown (the system defaults to the
Contact Center Manager Server time zone). The data range depends on Contact
Center Manager Server time because the server stores the data. Therefore, the system
always converts the data range times that you enter to Contact Center Manager Server
time.
11 Click Save Report to save your changes.
The report appears in the Group or Private Report Templates folder on the server that
you selected.
--End--
Defining the report output
You can specify whether to print the scheduled report when it generates, save it as a
file, or both. You can also specify one or more e-mail addresses where the system can
send a notification after the report generates.
If you save the report to a file, you must specify a shared folder to which the Contact
Center Manager Administration server sends the output file. This folder can be on your
computer, on another computer in the network, or on the application server. To send the
file to a folder on a computer in the network, the network computer must be accessible
from the Contact Center Manager Administration server. For more information, see the
Avaya Aura™ Contact Center Commissioning (NN44400-312).
Prerequisites
• Log on to Historical Reporting. See Logging on to Historical Reporting (page 74).
Procedure steps
Step Action
1 In the left pane, click the server containing the report whose output options you want to
define.