Filter
Top Products
NN44400-710 Contact Center Performance Management 12 November 2010 119
Statistics configuration
Modifying custom formulas
To update previously created custom formulas, modify custom formulas.
Procedure steps
Step Action
1 Log on to the Configuration component.
2 On the system tree in the Configuration component, double-click the server
containing the formula to delete.
3 Select the Formulas folder.
4 In the Available Formulas column, double-click the name of the formula to edit.
5 To add a new variable, in the Formula Editor, click an operator (/,*,−,+).
6 In the Variables list, select a new variable.
7 To delete an element from the formula, in the Formula box, select the element.
8 Press Delete.
9 Click Save.
--End--
Deleting a custom formula
Delete formulas you no longer require.
If you delete a formula that you use in a real-time display, the column in the display
appears blank.
Procedure steps
Step Action
1 Log on to the Configuration component.
2 On the system tree, in the Configuration component, double-click the server
containing the formula to delete.
3 Select the Formulas folder.
4 In the table, select the formula to delete.
5 Press Delete.
6 In the confirmation dialog box, click Yes.
--End--