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NN44400-710 Contact Center Performance Management 12 November 2010 155
Report Creation Wizard
Attention: The original templates are part of the Contact Center Manager Administration
installation. If your Contact Center Manager Administration installer or system administrator
reinstalls the Contact Center Manager Administration software, you lose the template changes.
A software update can replace the lost files. Backup a copy of these files to restore the Contact
Center Manager Administration server if required. For more information, see the Avaya Aura™
Contact Center Commissioning (NN44400-312).
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Applying template changes to existing reports
Existing reports do not automatically receive the changes you make to report templates;
therefore, you must apply the template to each report.
Prerequisites
• Log on to Report Creation Wizard. See Starting Report Creation Wizard (page 126).
Procedure steps
Step Action
1 Open the report in Report Creation Wizard.
2 Click the Configuration icon.
3 Change the Report Layout. If the current setting is landscape, change it to portrait. If
the current setting is portrait, change it to landscape.
4 Click Close.
5 Click the Configuration icon.
6 Change the Report Layout back to the original setting.
7 Click Close.
8 Click the Preview icon to confirm that the applied changes.
9 Click Save.
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