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Filter management
20 NN44400-710 Contact Center Performance Management 12 November 2010
3 In the right pane, click Delete Filter.
4 In the message box that appears asking you to confirm your choice, click OK.
--End--
Applying filters to real-time displays
Use the Filters page to apply filters to customize your real-time displays. You can apply
a filter, a supervisor-reporting agent combination, or both.
Prerequisites
• Log on to Real-time reporting. See Logging on to Real-Time Reporting (page 23).
• Create at least one filter. See Creating a filter in Real-time Reporting (page 15).
• Ensure that you have access to filters.
• Ensure that you do not log on as the webadmin.
Procedure steps
Step Action
1 In the left pane, under the server containing the real-time display to which to apply
filters, select the Private Tabular Displays folder.
2 Click the private display to customize.
3 Click the Filters tab.
4 From the list of available filters, select the check box for each filter to assign to the
real-time display.
OR
To assign all of the available filters (and supervisor-reporting agent combinations listed,
if you customize the Standard Agent display), click Select All.
5 Click Submit to save your changes.
6 Click Launch Display to start the display and view your changes
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Applying supervisor-reporting agent combinations to real-time displays
You can apply supervisor-reporting agent combinations to the Standard Agent Display.