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NN44400-710 Contact Center Performance Management 12 November 2010 73
Historical Reporting
You can select the server in Contact Center Manager Server from which to run and
schedule performance, configuration, and network reports (if you work in a networked
environment). Reports help you monitor system performance by providing information
about system activity.
Prerequisites to Historical Reporting
• Log on to Contact Center Manager Administration.
• Ensure that you have the required access to work in Historical Reporting.
• Ensure that you understand Historical Reporting.
Navigation
• Logging on to Historical Reporting (page 74)
• Applying filters to network consolidated historical reports (page 74)
• Defining the selection criteria (page 75)
• Opening a public, private, or shared report (page 77)
• Running an Ad hoc report (page 78)
• Running a parameter report Ad hoc (page 79)
• Exporting an Ad hoc report (page 80)
• Creating a shared or private report (page 81)
• Defining the report output (page 82)
• Importing a report (page 84)
• Importing a parameter report (page 85)
• Editing a report (page 86)
• Printing an ad hoc report (page 87)
• Scheduling a report (page 88)
• Printing a report schedule (page 91)
• Activating a scheduled report (page 92)
• Deactivating a scheduled report (page 92)
• Selecting the network sites for a network consolidated report (page 93)
• Adding the euro symbol to a custom report (page 94)
• Running a report from a different time zone (page 95)
• Deleting a report (page 95)