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NN44400-710 Contact Center Performance Management 12 November 2010 125
Report Creation Wizard
Report Creation Wizard is a Web-based interface in which you can create and edit
reports. You can import and schedule the reports in Historical Reporting. You can
access Report Creation Wizard from the Historical Reporting component of Contact
Center Manager Administration.
Navigation
• Starting Report Creation Wizard (page 126)
• Opening an existing report (page 126)
• Creating a simplified report (page 126)
• Creating an advanced report (page 133)
• Creating an integrated report (page 138)
• Saving a report (page 139)
• Previewing a report (page 139)
• Importing a report to Historical Reporting (page 140)
• Defining configuration settings (page 143)
• Defining selection criteria (page 145)
• Moving a field (page 146)
• Resizing an object (page 147)
• Adding a text field (page 147)
• Modifying object properties (page 148)
• Suppressing a report section (page 149)
• Adding a field to or removing a field from a report (page 150)
• Adding a formula to or removing a formula from a report (page 151)
• Sorting the direction of a group, field or formula (page 151)
• Sorting the order of a field or formula (page 152)
• Editing a Report Creation Wizard report in Historical Reporting (page 153)
• Viewing or modifying the object name in Crystal Reports (page 153)
• Customizing the Report Creation Wizard template logo (page 154)
• Applying template changes to existing reports (page 155)