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Real-time report customization
62 NN44400-710 Contact Center Performance Management 12 November 2010
Prerequisites
• Log on to Real-Time Reporting. See Logging on to Real-Time Reporting (page 23).
Procedure steps
Step Action
1 In the left pane, under the server that contains the display to customize, navigate to the
display.
2 In the right pane, on the Properties tab, in the Color settings area, choose the color
settings to appear in the real-time display grids.
3 Click Submit to save your changes.
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Changing the fill color of a summary chart
You can specify whether to view the performance summary charts in color or in black
and white. If you select black and white, the system represents the summary statistics
in varying shades of gray with distinct patterns for each type of data. If you select color,
the system assigns a different color to represent each type of data.
Prerequisites
• Log on to Real-Time Reporting. See Logging on to Real-Time Reporting (page 23).
Procedure steps
Step Action
1 In the left pane, under the server that contains the display to customize, navigate to the
display.
2 In the right pane, on the Properties tab, from the Site summary fill and Network
summary fill lists, select whether to see the charts in color or in a black and white
pattern.
3 Click Submit to save your changes.
The option that you choose becomes the default color for all site summary and network
summary charts. However, when you view a chart, you can change the fill color
instantly by clicking Color/Pattern at the bottom of the chart panel.
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