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94 NN44400-710 Contact Center Performance Management 12 November 2010
9 To save your changes, in the Save As box, type a report name, choose a save location,
and click Save Report.
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Adding the euro symbol to a custom report
To generate revenue reports containing currency symbols such as the euro symbol, you
must use the Crystal Reports application to modify an existing report template or create
a new report template, and then import the custom report into Contact Center Manager
Administration. To import the symbol into Crystal Reports, you must copy it from
Microsoft Word, and then paste it into the report template as a picture. For more
information, see Importing a report (page 84).
Prerequisites
• Ensure that Microsoft Word is installed.
Procedure steps
Step Action
1 Open Microsoft Word.
2 From the File menu, select New to open a new document.
3 From the Insert menu, select Symbol.
4 In the Symbol dialog box, from the Font list, select (normal text).
5 From the Subset list, select Currency Symbols. The available currency symbols
appear in the box.
6 Click the euro symbol.
7 Click Insert. The symbol appears in the new document.
8 In the Word document, highlight the euro symbol, and then press Ctrl + C.
9 In Crystal Reports, open the report template in which you want the euro symbol to
appear.
10 In the template, right-click where you want the symbol to appear, and then select Paste.
The symbol appears as a picture in a text box in the report.
11 Adjust the size of the text box to fit the symbol.
12 After you create or modify the report, import it into Contact Center Manager
Administration.
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