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NN44400-710 Contact Center Performance Management 12 November 2010 151
Report Creation Wizard
Adding a formula to or removing a formula from a report
Add formulas or remove formulas to update a report. Formulas appear under the
relevant headings in the Formulas list. Standard formulas appear under the Formulas
heading. Formulas relating to views appear under separate headings for each view, for
example, iAgentPerformanceStat formulas. Report formulas, formulas that appear on
the report and have no association with a Report Creation Wizard formula, appear in the
Formulas list.
If you add a formula to the Details section of the report, a corresponding text heading
appears in the Page Header section of the report. If you subsequently move the formula,
the heading moves so that it remains horizontally aligned with the field. If you remove
the field, you automatically delete the heading from the Page Header section.
Prerequisites
• Open an existing Report Creation Wizard report in Report Creation Wizard.
• Ensure that you are familiar with the Report Layout Window.
Procedure steps
Step Action
1 In the Report Layout window, select the section header to which to add a formula.
2 Click the Formulas tab.
3 On the Formulas page, select the formula.
4 To add the formula, click Add.
5 To remove the formula, click Remove.
6 Click Save.
--End--
Sorting the direction of a group, field or formula
Use the Sorting tab to select the sort direction of returned group, field and formula data
on the report.
Prerequisites
• Open an existing Report Creation Wizard report in Report Creation Wizard.
• Ensure that you are familiar with the Report Layout Window.
Procedure steps
Step Action
1 In the Report Layout window, click the Sorting tab.