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Graphical displays
50 NN44400-710 Contact Center Performance Management 12 November 2010
the selected server and across all the applications or skillsets in your partition on all
servers on the network across all IVR queues on the selected server.
12 From the Statistic list, select the statistic to monitor in the billboard. The name of the
statistic that you monitor appears in the title bar of the billboard display window when
you activate it.
13 From the Font color boxes, select the color for the statistic.
The background color of the billboard display is black until a threshold value is reached,
at which time it changes to either of the threshold colors you selected, and the font color
changes to black.
If you do not use a mouse, press Tab until the status bar indicates that you have the
selected color. After, press the Spacebar to select the color.
14 From the Threshold settings boxes, click to select the colors for the thresholds below
level 1, between level 1 and level 2, and above level 2, or accept the default colors
shown.
You can view the current Level 1 and Level 2 threshold values configured for this
statistic in the Value boxes beside the threshold settings boxes.
15 Select the Pop to front check box to move the activated billboard to the front on your
desktop when a threshold level is reached.
When a billboard moves to front, it only moves to the front of the browser session from
which you activate it. It does not move in front of other browser sessions, or other open
applications on your desktop.
16 Click Submit to save your changes.
The new billboard appears in the system tree under Private Graphical Displays.
--End--
Configuring a chart display
You can configure a chart display for skillsets, applications, or statistics to monitor in a
customized chart.
Prerequisites
• Log on to Real-time reporting. See Logging on to Real-Time Reporting (page 23).
Procedure steps
Step Action
1 In the Real-Time Reporting main window, from the menu, select Displays, Add
Graphical Display.
2 In the Name box, type the name of the new chart graphical display. This is the name
that appears in the system tree. You can use alphanumeric characters only.
3 From the Server list, select the server on which to create and save the display.