Filter
Top Products
NN44400-710 Contact Center Performance Management 12 November 2010 9
Introduction
This document provides the procedures to generate performance management reports
for Avaya Aura™ Contact Center Release 6.0/6.1.
Prerequisites
• Ensure that you have the most recent documentation. Documentation is available
on the Avaya web site at www.avaya.com/support.
• Install the Contact Center Server software.
• Install the following Contact Center components:
— Contact Center Manager Administration
— Contact Center Multimedia (optional)
Navigation
• Performance management fundamentals (page 11)
• Filter management (page 15)
• Real-time Reporting (page 23)
• Exported displays (page 31)
• Graphical displays (page 37)
• Real-time report customization (page 55)
• Contact Center Multimedia reports (page 69)
• Historical Reporting (page 73)
• Expert reports (page 97)
• Statistics configuration (page 115)
• Report Creation Wizard (page 125)