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NN44400-710 Contact Center Performance Management 12 November 2010 115
Statistics configuration
The Report Creation Wizard includes a number of formulas that you can use when you
create reports. In addition, you can define custom formulas. After you define a formula,
you can use it in multiple reports.
Prerequisites to statistics configuration
• Ensure that you are familiar with Formula Editor.
Navigation
• Creating custom formulas (page 116)
• Modifying custom formulas (page 119)
• Deleting a custom formula (page 119)
• Configuring historical statistics data collection (page 120)
• Configuring historical statistics collection on the NCC (page 121)
• Configuring real-time statistics collection (page 122)