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98 NN44400-710 Contact Center Performance Management 12 November 2010
Defining a connection to the server
To access the Avaya NES Contact Center Manager Server 6.0 database from Contact
Center Manager Administration of the Avaya Aura™ Contact Center database, you
must define a connection to the server and the DSN.
Prerequisites
• Have the Avaya NES Contact Center Manager Server 6.0 installed
• Sybase Open Client is installed on your Contact Center system
Procedure steps
Step Action
1 From the Windows Start menu, choose Run.
2 Type dsedit, and then click OK.
3 Select Server Object, Add.
4 In the Server Name box, type a <name>.
5 Click OK.
6 Double-click the Server address.
7 Click Add.
8 In the Network Address box, type <subnet IP address>, 5000.
9 In the Input Network Address For Protocol dialog box, click OK.
10 In the Network Address Attribute dialog box, click OK.
11 Select Server Object, Ping Server.
12 Click Ping.
13 Click OK.
14 Click Done.
15 Choose File, Exit.
--End--
Defining the Sybase DSN
To access the Avaya NES Contact Center Manager Server 6.0 database from Contact
Center Manager Administration of the Avaya Aura™ Contact Center database, you
must define a connection to the server and define the Sybase DSN.
Prerequisites
• Have the Avaya NES Contact Center Manager Server 6.0 installed