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6 NN44400-710 Contact Center Performance Management 12 November 2010
Changing a database alias 105
Setting the page orientation 106
Creating reports using Microsoft Excel 106
Creating reports using Microsoft Access 107
Saving a report template in Crystal Reports 11 109
Importing a user-created Crystal Report 110
Linking subreport Timestamp fields 111
Adding customized formulas to a report (Crystal) 112
Creating a custom report 113
Statistics configuration 115
Creating custom formulas 116
Modifying custom formulas 119
Deleting a custom formula 119
Configuring historical statistics data collection 120
Configuring historical statistics collection on the NCC 121
Configuring real-time statistics collection 122
Report Creation Wizard 125
Starting Report Creation Wizard 126
Opening an existing report 126
Creating a simplified report 126
Creating an advanced report 133
Creating an integrated report 138
Saving a report 139
Previewing a report 139
Importing a report to Historical Reporting 140
Defining configuration settings 143
Defining selection criteria 145
Moving a field 146
Resizing an object 147
Adding a text field 147
Modifying object properties 148
Suppressing a report section 149
Adding a field to or removing a field from a report 150
Adding a formula to or removing a formula from a report 151
Sorting the direction of a group, field or formula 151
Sorting the order of a field or formula 152
Editing a Report Creation Wizard report in Historical Reporting 153
Viewing or modifying the object name in Crystal Reports 153
Customizing the Report Creation Wizard template logo 154
Applying template changes to existing reports 155