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NN44400-710 Contact Center Performance Management 12 November 2010 55
Real-time report customization
The procedures in this section describe how to customize your real-time reports. You
can customize real-time report displays and real-time report summary charts.
Prerequisites to real-time reporting customization
• At least one real-time report must exist. See Adding a graphical display (page 38).
Navigation
• Creating a Real-time Dashboard display (page 56)
• Adding charts to the Real-time Dashboard (page 56)
• Changing chart properties in the Real-time Dashboard display (page 57)
• Removing display charts from the Real-time Dashboard display (page 57)
• Saving the real-time display (page 58)
• Adding a new column to a real-time display (page 59)
• Customizing display properties (page 59)
• Changing the refresh rate of a real-time display (page 60)
• Changing the font size in a real-time display grid (page 60)
• Changing the chart type for a site summary (page 61)
• Changing the color settings of a real-time display grid (page 61)
• Changing the fill color of a summary chart (page 62)
• Changing column names (page 63)
• Changing the column width in a real-time display (page 63)
• Rearranging columns in a real-time display (page 64)
• Changing the data collection mode of a real-time display (page 64)
• Changing the title of a real-time display grid (page 65)
• Deleting columns from a real-time display (page 65)
• Moving the chart contents within the window (page 66)
• Rotating a summary chart (page 66)
• Increasing or decreasing the summary chart size (page 67)
• Zooming in on areas of a summary chart (page 67)