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Report Creation Wizard
126 NN44400-710 Contact Center Performance Management 12 November 2010
Starting Report Creation Wizard
To access Report Creation Wizard, start this application.
Prerequisites
• Ensure that you have a license for Report Creation Wizard.
Procedure steps
Step Action
1 Log on to Contact Center Manager Administration.
2 From the launchpad, click Historical Reporting.
3 In the left pane, click the Contact Center Manager Server on which to create, edit, or
view the Report Creation Wizard report.
4 From the Report menu, select Report Creation Wizard.
--End--
Opening an existing report
Select the Open Existing Report option to open an existing report. After you select this
option, a navigation tree appears. Navigate to the report to open. You can choose from
previously created reports or from a list of sample reports.
Prerequisites
• Start Report Creation Wizard.
Procedure steps
Step Action
1 From the Report Type window, select the Open Existing Report option.
2 Click the folder that contains the report to open.
3 From the list of reports, select the report.
4 Click Next.
--End--
Creating a simplified report
Select the Create Simplified Report (via Report Definitions) option to use one of the
report definitions available with Report Creation Wizard.