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NN44400-710 Contact Center Performance Management 12 November 2010 121
Statistics configuration
Configuring historical statistics collection on the NCC
You can choose the length of time to store network call-by-call statistics at the Network
Control Center (NCC). Your configuration determines the following items:
• the amount of data included in your network call-by-call reports
• the amount of disk space required on the NCC
Prerequisites
• Ensure that the number of days to store network call-by-call data is synchronized
with the Historical Statistics Configuration for each server in the network. See
Configuring historical statistics data collection (page 120)
.
Procedure steps
Step Action
1 Log on to the Configuration component.
2 In the left pane, click the NCC server.
3 Click the Network Historical Statistics folder.
4 In the right pane, in the Keep Network Call-by-Call data for box, type the number of
days to store network call-by-call data on the NCC.
5 In the Network call rate box, type the estimated number of calls networked out for
each hour (routed from one site to another).
6 Click Submit to calculate the disk space that the call-by-call database requires for your
configuration.
The required disk space appears in the Required text box. The available disk space
appears in the Actual text box.
Attention: If the disk space required is greater than the disk space available, you must lower
the number of days the data is stored, or you must change the number of estimated calls for
each hour until sufficient disk space exists for your configuration.
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