Filter
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Filter management
16 NN44400-710 Contact Center Performance Management 12 November 2010
2 From the Filters menu, select Add Filter.
3 In the New Filter Name box, type the name of the filter. You can use only alphanumeric
characters; do not use special characters.
4 Click Submit to save the filter.
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Creating a filter in Historical reporting
Create and use the filters in the Historical Reporting application for Network
Consolidated reports.
Prerequisites
• Log on to Historical Reporting.
Procedure steps
Step Action
1 Select Filters, Manage Filters.
2 Click Filter, Add Filter.
3 In the box, enter the name of the new filter.
4 Click Submit.
5 Click the required resource tab.
6 Select the required resource.
7 Click Submit.
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Adding skillset elements to a filter
You must add skillset elements to a filter to view the statistics that you require.
Prerequisites
• Log on to Real-Time Reporting or Historical Reporting. See Logging on to Real-Time
Reporting (page 23) or Logging on to Historical Reporting (page 74).
• Create at least one filter. See Creating a filter in Real-time Reporting (page 15).
• Ensure that you have access to filters.
• Ensure that you do not log on as the webadmin.