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NN44400-710 Contact Center Performance Management 12 November 2010 75
Historical Reporting
Procedure steps
Step Action
1 In the right pane, click the NCC server that contains the network-consolidated report to
define.
2 Click the Public Report Templates folder.
3 Click the NCC folder.
4 In the NCC folder, select the report to use.
5 Click the Selection Criteria heading.
6 Click the Filters heading.
7 In the table, select the check box for each filter to apply to the report.
8 Click Run Now to generate the report.
9 To save your changes, in the Save As box, type a name for the report, choose a save
location, and then click Save Report.
--End--
Defining the selection criteria
Users of the Avaya Aura™ Contact Center can create filters. However, each of these
classic client filters contains only one type of data: skillsets, applications, route numbers,
route names, DNIS numbers, or DNIS names.
An administrator can use the Contact Center Manager filter importing utility to import
filters into Contact Center Manager Administration that were created and saved in the
Avaya Aura™ Contact Center. While each of the classic client filters contains only one
type of data— skillsets, applications, route numbers, route names, DNIS numbers, or
DNIS names—you can add various types of data to these filters after the administrator
imports them by using the filter tabs in Historical Reporting. For more information on
filters, see Filter management (page 15).
You can select the elements to include in your reports by assigning filter elements to
your reports. For example, in an agent performance report, you can choose the agents
from which to report. You can define the selection criteria for public, private, and shared
reports that you schedule or run on demand.
If you connect to an NCC server and run a network-consolidated report, you can choose
from the saved configured filters. Use filters to select the sites and resources to include
in a network consolidated report. For more information, see Creating a filter in Real-time
Reporting (page 15).