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NN44400-710 Contact Center Performance Management 12 November 2010 19
Filter management
Removing elements from a filter
To modify the report display, remove elements from a filter.
Prerequisites
• Log on to Real-Time Reporting or Historical Reporting. See Logging on to Real-Time
Reporting (page 23) or Logging on to Historical Reporting (page 74).
• Create at least one filter. See Creating a filter in Real-time Reporting (page 15).
• Ensure that you have access to filters.
• Ensure that you do not log on as the webadmin.
Procedure steps
Step Action
1 From the Filters menu, select Manage Filters.
2 In the left pane, select the filter from which to remove applications, skillsets, or agents.
3 Clear the check boxes for each skillset, application, or agent to remove from the filter.
4 Click Submit to save your changes.
--End--
Deleting a filter
If you need to rename a filter, you must delete the filter and create a new one with the
new name.
Prerequisites
• Log on to Real-Time Reporting or Historical Reporting. See Logging on to Real-Time
Reporting (page 23) or Logging on to Historical Reporting (page 74).
• Create at least one filter. See Creating a filter in Real-time Reporting (page 15).
• Ensure that you have access to filters.
• Ensure that you do not log on as the webadmin.
Procedure steps
Step Action
1 From the Filters menu, select Manage Filters.
2 In the left pane, select the filter to delete.