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Real-time report customization
66 NN44400-710 Contact Center Performance Management 12 November 2010
Prerequisites
• Customize the columns in private displays only. If you choose a public display, you
must first copy it and save it in your Private Tabular Displays folder before you can
customize the columns. See Making a public copy of a graphical display (page 40).
Procedure steps
Step Action
1 In the left pane, under the server that contains the display to customize, navigate to the
private display.
2 In the right pane, click the Columns tab.
3 From the sample table, click the statistic to delete from the real-time display.
4 Click Delete.
5 Click Submit to save your changes.
--End--
Moving the chart contents within the window
You can move the summary chart contents within the window frame to concentrate on
specific areas of the chart.
Prerequisites
• Log on to Real-time reporting. See Logging on to Real-Time Reporting (page 23).
Procedure steps
Step Action
1 While viewing the chart, press Shift.
2 While pressing Shift, hold down both mouse buttons.
3 On the chart, move your mouse to drag the contents to the desired position.
4 Release Shift and the mouse buttons.
5 To restore the chart to the original state, press R on your keyboard.
--End--
Rotating a summary chart
Rotate a summary chart to view the complete content.