Filter
Top Products
NN44400-710 Contact Center Performance Management 12 November 2010 17
Filter management
Procedure steps
Step Action
1 From the Filters menu, select Manage Filters.
2 In the left pane, select the filter to edit.
3 Select the Contact Center Manager Server on which to add the elements.
4 Select the Skillsets tab.
5 Click the Assign Skillsets heading.
6 From the list, select contains, is equal to, or start with.
7 In the box, type the skillset name.
8 Click Search.
9 In the list of available skillsets, select the check box for each skillset to add to the filter.
OR
To select all available skillsets, select the Select All check box.
10 Click Submit to save your changes.
--End--
Adding application elements to a filter
To specify a server, you must add application elements.
Prerequisites
• Log on to Real-Time Reporting or Historical Reporting. See Logging on to Real-Time
Reporting (page 23) or Logging on to Historical Reporting (page 74).
• Create at least one filter. See Creating a filter in Real-time Reporting (page 15).
• Ensure that you have access to filters.
• Ensure that you do not log on as the webadmin.
Procedure steps
Step Action
1 From the Filters menu, select Manage Filters.
2 In the left pane, select the filter to edit.
3 Select the Contact Center Manager Server on which to add the elements.
4 Select the Application tab.
5 In the list of available applications, select the check box for each application to add to
the filter.