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NN44400-710 Contact Center Performance Management 12 November 2010 33
Exported displays
Viewing an exported real-time display
You must view an exported real-time displays, to print the display.
Prerequisites
• Log on to Real-Time Reporting. See Logging on to Real-Time Reporting (page 23).
Procedure steps
Step Action
1 From the Displays menu, select Manage Exported Displays.
2 In the right pane, from the list of HTML files, click the name of the file to view.
The snapshot of the real-time display grid appears in a new Internet Explorer window.
3 To print the exported grid, in Internet Explorer, from the File menu, select Print.
4 To view the colored rows of the real-time display, in the Print dialog box, select a color
printer.
5 Click Print.
--End--
Exporting real-time display grids
You can export real-time displays to open the file in a new Internet Explorer window.
Prerequisites
• Log on to Real-Time Reporting. See Logging on to Real-Time Reporting (page 23).
Procedure steps
Step Action
1 In the left pane, double-click the real-time display grid to export.
2 On the real-time display grid, click Export.
3 To open the file in a new Internet Explorer window, click View.
--End--
Changing the file name prefix of exported real-time display grids
You can choose the prefix to appear in the file name when you export the real-time
display grids to the Contact Center Manager Administration server as HTML files. An
example of the prefix for the Consolidated Skillset Display is ConsolidatedSS.