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NN44400-710 Contact Center Performance Management 12 November 2010 57
Real-time report customization
5 From the display chart menu, select the data to display on the chart.
The data appears on the chart in the Realtime Dashboard display.
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Changing chart properties in the Real-time Dashboard display
You can change the items that appear on the charts in the Real-time Dashboard to meet
your requirements.
Prerequisites
• Log on to Real-Time Reporting. See Logging on to Real-Time Reporting (page 23).
• Create a Real-time Dashboard display. See Creating a Real-time Dashboard display
(page 56).
• Add a display to the Real-time Dashboard. See Adding charts to the Real-time
Dashboard (page 56).
Procedure steps
Step Action
1 Click the Properties tab of the chart to change.
2 Select the skillsets, applications, and statistics to display on the chart.
3 Click the Display tab to display the updated chart.
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Removing display charts from the Real-time Dashboard display
You can remove display charts from the Real-time Dashboard display.
Prerequisites
• Log on to Real-Time Reporting. See Logging on to Real-Time Reporting (page 23).
• Create a Real-time Dashboard display. See Creating a Real-time Dashboard display
(page 56).
• Add a display chart to the Real-time Dashboard. See Adding charts to the Real-time
Dashboard (page 56).
Procedure steps
Step Action