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NN44400-710 Contact Center Performance Management 12 November 2010 99
Expert reports
• Sybase Open Client is installed on your Contact Center system
Procedure steps
Step Action
1 From the Windows Start menu, choose Administrative Tools, Data Source (ODBC).
2 Click the System DSN tab.
3 Click Add.
4 Select Sybase ASE ODBC Driver.
5 Click Finish.
6 In the Data Source Name box, type the <name>.
7 In the Description box, type additional information about the data source.
8 In the Network Address box, type <IP address>,5000.
9 In the Database Name box, type blue.
10 Click Test Connect.
11 In the Login ID box, type your <login ID>.
12 In the Password box, type your password for Contact.
13 Click OK.
14 In the confirmation dialog box, click OK.
15 In the ODBC Sybase ASE, click OK.
--End--
Installing the Caché ODBC driver (CCMS)
To run custom reports or SQL queries from client computers you must first install an
Intersystems Caché ODBC driver on the client computer. This Intersystems Caché
ODBC driver is available on the Avaya Aura™ Contact Center Release 6.0/6.1
Installation DVD.
Attention: install this driver only on client computers. Do not install this driver on
contact center servers.
Prerequisites
Ensure you have the most recent version of the Contact Center Release 6.0/6.1 DVD.
Procedure steps
Step Action
1 Insert the Contact Center Release 6.0/6.1 DVD into your client computer.