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NN44400-710 Contact Center Performance Management 12 November 2010 25
Real-time Reporting
Making a public copy of a private real-time display
After you customize a real-time display and save it in your Private Tabular Displays
folder, you can share the display with other users by making a public copy. You can copy
the display to the Public Tabular Displays folder on the currently selected server or
across all servers on the network to which you have access.
For information about making public copies of graphical displays, see Making a public
copy of a graphical display (page 40) or Creating a public collection or public billboard
collection (page 53).
Procedure steps
Step Action
1 Log on to the Real-Time Reporting component.
2 In the left pane, click the Contact Center Manager Server on which to create a public
copy of a private real-time display.
3 Select the Private Tabular Displays folder.
4 From the expanded Private Tabular Displays folder, select the display to copy.
5 At the bottom of the Properties page, type the name of the display as you want it to
appear in the Public Tabular Displays folder.
Attention: You can use only alphanumeric characters in the display name; do not use special
characters. You cannot type the same name used by one of the Standard Public displays
because you cannot overwrite these displays. If you type the same name as an existing copied
display; then you overwrite the existing display.
6 Select the servers on which you want the public copy of your private display to appear.
You can choose the current server on which you save the private display or all servers
to which you have access.
If you have access to an NCC server and you copy a nodal display across all servers,
you do not see the nodal display on the NCC server. You can copy nodal real-time
displays to every server on the network except the NCC server. Likewise, you can copy
private network-consolidated displays to the Public Tabular Displays folder only on the
NCC server (that is, you cannot copy these displays across all servers in the network).
7 Click Make Public Copy to save the private display in the Public Tabular Displays
folder.
8 In the Public Display window, you can view the public display, make a new private
copy of it, or, if you are an administrator logged on as webadmin, you can delete the
display.
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