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NN44400-710 Contact Center Performance Management 12 November 2010 103
Expert reports
Procedure steps
Step Action
1 Insert the DVD in your DVD drive.
2 Select the CCMM\CacheODBCSoftware folder.
3 Double-click the ODBCDriver.exe file.
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Defining the DSN (CCMM)
To access the Contact Center Multimedia database from a report writer application, you
must install the Caché ODBC driver and define the DSN.
Procedure steps
Step Action
1 From the Windows Start menu, choose Administrative Tools.
2 Start the Data Source (ODBC) application.
3 Click the System DSN tab.
4 Click Add.
5 Select Intersystems ODBC.
6 Click Finish.
7 Enter information into the following boxes:
Name: The name for the data source. For example, CCMM_47.10.25.3_DSN.
Description: (Optional) Additional information about the data source.
Host: Enter the IP address or computer name of the Contact Center Multimedia server.
Port: Leave at the default (1972).
Cache Namespace: MULTIMEDIA
8 In the User Name box, type mmExternal.
9 In the Password box, type mmExt.
10 Click Test Connection.
11 Click OK.
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