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NN44400-710 Contact Center Performance Management 12 November 2010 95
Historical Reporting
Running a report from a different time zone
You can select the time zone to run an on-demand report or schedule report. The time
zone that you select applies to the data range of the report and the report schedule. The
default time zone is the time zone of the selected server.
The data range refers to the stored data in Contact Center Manager Server. Therefore,
the system always converts the data range times that you enter to Contact Center
Manager Server time.
In a network of contact centers, some sites in the network can be in different time zones.
To schedule and run reports effectively, ensure that you know the time zones for the
following two servers:
• Contact Center Manager Server
• Contact Center Manager Administration server
Prerequisites
• Log on to Historical Reporting. SeeLogging on to Historical Reporting (page 74).
Procedure steps
Step Action
1 In the left pane, select the server that contains the report to run.
2 In the expanded list, double-click the folder that contains the report to run.
3 Select the report to run.
4 In the right pane, click Report Details.
5 In the Time Zone field, select a time zone.
6 Click Run Now to generate the report.
--End--
Deleting a report
You can delete reports from your private report templates folder and reports in your
group folder that you create. You cannot delete public reports or shared reports that
other users in your group create.
Your Contact Center Manager Administration administrator can delete other user’s
reports from the shared report groups. Deletions appear in the in the Audit Trail log.
Prerequisites
• Log on to Historical Reporting. See Logging on to Historical Reporting (page 74).