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NN44400-710 Contact Center Performance Management 12 November 2010 71
Contact Center Multimedia reports
3 Click Browse.
4 Navigate to the report to import.
5 Click Open.
6 From the Time Zone list, select the time zone of the server to which you want to import
the report.
7 In the comment box, type additional information about the report.
8 Click the Report Options header.
9 Select a Report Mode.
10 For advanced reports, from the Report Type list, select the report type.
11 From the Report Group list, select the folder from which the report imports.
12 In the Select Service list, select the servers to which you want to import the report.
13 Click the Data Range header.
14 From the Table Alias list, select a table.
15 In the Table box, for the data range that matches the selected Table Alias time period,
type the table name.
16 In the Timestamp box, for the data range that matches the selected Table Alias time
period, type the name of the field.
17 Click Import.
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