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NN44400-710 Contact Center Performance Management 12 November 2010 29
Real-time Reporting
Deleting an exported real-time display grid
You can delete real-time display grids from the Contact Center Manager Administration
server that you export as HTML files.
Procedure steps
Step Action
1 Log on to the Real-Time Reporting component.
2 From the Displays menu, click Manage Exported Displays.
3 In the right pane, select the check box for each exported file to delete.
4 To delete all files, click Select All.
5 Click Delete to remove the selected files from the Contact Center Manager
Administration server.
--End--
Viewing the non-staffed skillsets
Use the Non-Staffed Skillsets window to view the list of all the skillsets of logged-on
agents from those agents included in the partition assigned to you. Unlike the real-time
display from which you launch this window, the list of nonstaffed skillsets does not
refresh automatically. Instead, you must manually refresh the list to obtain the most
recent information.
Procedure steps
Step Action
1 Log on to the Real-Time Reporting component.
2 In the right pane, click the server and then click the folder that contains the skillset
display to launch.
3 Select the skillset display and in the left pane click Launch Display.
The display launches.
4 In the display, click Non-Staffed Skillsets.
The Non-Staffed Skillsets window appears, listing all of the skillsets within your partition
without logged-on agents.
5 Click Refresh.
--End--